Privacy Policy

Information We Collect

• Contact details you provide — name, phone number, email address, and message content — when you submit a contact or repair-quote form.
• Repair details — device type, model, reported issue, and any notes you include when booking a repair.
• Order details — products purchased, quantities, delivery or collection preference, and order status.
• Payment confirmation data — Stripe sends us confirmation that a payment succeeded or failed. We never see or store your full card number; card details are handled entirely by Stripe.
• Basic technical data — such as browser type and pages visited, used to keep the site running and improve it.

How We Use Your Information

We use your information only to operate our business and provide the services you request. We do not sell your personal information to anyone.

• Responding to your enquiries, quote requests, and repair bookings.
• Processing and fulfilling your orders, including arranging delivery or collection.
• Contacting you about your repair status, order, or warranty claim.
• Sending service updates when you have asked us to.
• Meeting our legal, tax, and accounting obligations in the UAE.

Payments

Online payments are processed by Stripe, a certified payment service provider. When you check out, your payment details go directly to Stripe over an encrypted connection; we receive only the payment result and a reference number. You can read how Stripe handles payment data at stripe.com/privacy.

Sharing Your Information

We share personal information only with the parties needed to run our service, and only to the extent necessary:

• Payment processors (Stripe) — to complete your transactions securely.
• Delivery partners — only the name, address, and phone number needed to deliver your order.
• Professional advisers — accountants or legal advisers, where required for our business.
• Authorities — where we are required by UAE law or a valid legal request.

Data Retention & Security

We keep repair records, order records, and related contact details for as long as needed to provide warranty support and to meet our legal and accounting obligations, after which they are deleted or anonymised.

We apply reasonable technical and organisational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take protecting your data seriously.

Cookies

Our website uses essential cookies and browser storage to keep your shopping cart working between visits and to remember your preferences. We do not use advertising or third-party tracking cookies.

Your Choices & Rights

You can:

• Ask what personal information we hold about you.
• Request a correction to inaccurate information.
• Request deletion of your information, subject to our legal record-keeping duties.
• Ask us not to contact you for marketing purposes.

Contact Us

For any privacy question, request, or concern, contact FIXDEAL Electronics, Shop 04, Meena Bazar, Bur Dubai, Dubai, UAE — email fixdealelectronics@gmail.com or call/WhatsApp +971 50 186 0166. We aim to respond within a reasonable time.